ICS03.08003.220 CCSA16 团 体 标 准 T/CUPTA037—2023 网络预约出租汽车聚合平台运营服务规范 TheservicenormofcarrieraggregationplatformofApp-basedride-hailing 2023-09-19发布 2023-09-20实施 中国城市公共交通协会  发布 全国团体标准信息平台 T/CUPTA037—2023 I目次 1范围...................................................................................................................................................................1 2规范性引用文件..............................................................................................................................................1 3术语和定义......................................................................................................................................................1 3.1网络预约出租汽车聚合平台经营者.......................................................................................................1 3.2入驻商.......................................................................................................................................................1 3.3聚合平台派单策略...................................................................................................................................1 3.4相关方.......................................................................................................................................................1 4基本要求..........................................................................................................................................................1 5安全运营保障..................................................................................................................................................2 5.1安全生产管理机构设置...........................................................................................................................2 5.2安全制度与运营规则...............................................................................................................................2 5.3风险分级管控与隐患排查治理...............................................................................................................2 6相关方安全建设..............................................................................................................................................2 6.1入驻商管理...............................................................................................................................................2 6.2乘客服务与保障.......................................................................................................................................3 6.3驾驶员与车辆安全监督...........................................................................................................................3 7线上服务能力..................................................................................................................................................4 7.1运营服务功能...........................................................................................................................................4 7.2安全应急响应...........................................................................................................................................4 7.3信息服务与安全保护...............................................................................................................................4 8投诉与纠纷处置..............................................................................................................................................4 8.1处理时效...................................................................................................................................................4 8.2处置动作...................................................................................................................................................5 9资金交易与损失赔偿......................................................................................................................................5 9.1资金交易结算...........................................................................................................................................5 9.2损失赔偿........................................................